I wouldn’t recommend this bus company to my worst enemy!!
I rented a bus from this company with the understanding that we would have it from 10pm to 3am. I tried to call them several times to find out why they had a double booking (6pm to 9:30am) and received absolutly no response. They did arrive, however the bus was filthy; floor was wet, trash was full, empty bottles in cup holders and there were foot prints on the toilet seat.
The driver explained to us that she did not know how to use the GPS in the bus and requested we enter in the addresses on the list we gave her. She also noted several times that she was extremely uncomfertable driving in downtown St. Paul and Minneapolis.
Our evening was cut short due to an abrupt stop by the driver causing many of our passengers to fly to the front of the bus and one to receive a moderate injury. She had flown into the stairwell and hit the door. Our driver was unable to assess the situation and freaked out. When we asked for the first aid kit, we found it was not properly filled. The driver informed us that the light turned red and she needed to make an abrupt stop. We were dropped off 2 hours before the end of our reservation. A few passengers were quite shaken from the events and others had bruises and pains from flying out of their seats.
After not hearing from the owner/manager for 48 hours I called to hear that the manager did know of the incident but had forgotten all about it. When I explained what happened I received no apology and resistance to any refund. After 45 minutes he reluctantly agreed to talk to his boss for a refund and was promised a call back by the end of the day. I did not receive a call until the following day. However, he was unaware that he was calling me. He explained to me that he had not talked to his boss but would be doing so shortly. That night I received an email stating the credit had been made; but it was a sale. He charged us an extra $200! I called immediatly and he thought I was making it up. After a promise of making the correction the next morning I thought it would be over. But it wasn’t. He was no longer answering my calls and I had my fiance call. The manager then asked why I was calling as he said he would do it in the morning. My fiance’s response, “did you do it?” he replied with a no. As my fiance waited on the phone he made the correction.